Procedures Manuals/PRODUCTS
Residential Sales & Property Management Procedures Manuals
There are 11 Sections to this 240+ page Manual
1. General Office Systems and Procedures2. Listing Property3. Selling Property4. Auction and Overcoming Objections5. Property Management6. Advertising, Promotions and Public Relations incl. Social Media Policy7. Management – The 4 Principles - Lead, Guide, Organise & Control8. Standard Letters – over 1009. Forms – over 30 essential templates10. DRAFT PRIVACY POLICY11.TIPS FOR IMPROVED SUCCESS
1. General Office Systems and Procedures2. Listing Property3. Selling Property4. Auction and Overcoming Objections5. Property Management6. Advertising, Promotions and Public Relations incl. Social Media Policy7. Management – The 4 Principles - Lead, Guide, Organise & Control8. Standard Letters – over 1009. Forms – over 30 essential templates10. DRAFT PRIVACY POLICY11.TIPS FOR IMPROVED SUCCESS
Residential Property Management Procedures Manuals
There are 11 Sections to this 200+ page Manual
1. General Office Systems and Procedures
2. Property Management Procedures
3. Management
4. Tribunal Procedures
5. Risk Management Issues
6. Social media policy
7. Standard Letters
8. Forms
9. Privacy Policy
10. Work Health & Safety (WHS) Checklist
11. Tips for improved success
Commercial & Industrial Sales, Leasing and Property Management Procedures Manuals
There are 10 Sections to this 165 page Manual
1. Industry Overview
2. General Office Systems and Procedures
3. Listing Property
4. Selling Property
5. Auction and Overcoming Objections
6. Advertising, Promotions and Public Relations
7. Management
8. Standard Letters – 70 in all
9. Forms – 20 essential templates
10. Top tips for improved business success.
Strata Management Procedures Manuals
There are 8 Sections to this 140 page Manual
1. Industry Overview 2. General Office Systems and Procedures 3. Strata Procedures 4. Management 5. Risk Management Issues 6. Tribunal Procedures 7. Forms 8. Glossary9. Top Tips for Improving Business Success
1. Industry Overview 2. General Office Systems and Procedures 3. Strata Procedures 4. Management 5. Risk Management Issues 6. Tribunal Procedures 7. Forms 8. Glossary9. Top Tips for Improving Business Success
Buyers Advocacy Procedures Manuals
There are 11 Sections to this 95 + page Manual
1. Introduction
2. Office systems and procedures
3. Buyer Advocacy Procedures
4. Seller Advocacy Procedures – if applicable
5. General Property Procedures
6. Auction
7. Social Media Policy
8. Management
9. Forms
10. Draft Privacy Policy
11. Tips for improving business success
Rural Sales Procedures Manual
There are 10 Sections to this 165 page Manual
1. Industry Overview 2. General Office Systems and Procedures 3. Listing Property 4. Selling Property 5. Auction and Overcoming Objections 6. Advertising, Promotions and Public Relations 7. Management 8. Standard Letters – over 70 9. Forms – over 20 essential templates 10.Tips for business success
1. Industry Overview 2. General Office Systems and Procedures 3. Listing Property 4. Selling Property 5. Auction and Overcoming Objections 6. Advertising, Promotions and Public Relations 7. Management 8. Standard Letters – over 70 9. Forms – over 20 essential templates 10.Tips for business success
Workplace Health & Safety (WHS) Pack
The NSW Workplace Health & Safety (WHS) Pack comprises 5 Items to assist Agencies to Comply with the NSW Work Health & Safety (WHS) Act 2011 as amended and the latest Regulations
Answering “NO” to any of the following questions alone means you will likely be non-compliant and need to review your existing position:
1. Are you and all staff aware you both have mandatory obligations for the workplace’s health and safety, including any pandemic like Covid, immunization protection in the office, as well as externally in dealing with clients/customers?
2. Do you have formal WHS Policy and Procedures Manuals which Management and all staff have signed off on?
3. Have you established a consultation process with your employees?
4. Do you have a risk assessment process for identifying, assessing and controlling hazards?
5. Do you have clearly defined office procedures’ processes & training?
6. Is your First Aid Kit compliant, and up to date?
7. Do you have a return-to-work program in place in the event of an injury occurring to employees, contractors or other third parties?
The Pack comprises:
1. A WHS Policy Manual2. A WHS Procedures Manual3. NSW WHS Act Sections applicable to Agents4. A WHS First Aid Kit List5. Detailed Instructions for implementing compliance utilising the Manuals.
Answering “NO” to any of the following questions alone means you will likely be non-compliant and need to review your existing position:
1. Are you and all staff aware you both have mandatory obligations for the workplace’s health and safety, including any pandemic like Covid, immunization protection in the office, as well as externally in dealing with clients/customers?
2. Do you have formal WHS Policy and Procedures Manuals which Management and all staff have signed off on?
3. Have you established a consultation process with your employees?
4. Do you have a risk assessment process for identifying, assessing and controlling hazards?
5. Do you have clearly defined office procedures’ processes & training?
6. Is your First Aid Kit compliant, and up to date?
7. Do you have a return-to-work program in place in the event of an injury occurring to employees, contractors or other third parties?
The Pack comprises:
1. A WHS Policy Manual2. A WHS Procedures Manual3. NSW WHS Act Sections applicable to Agents4. A WHS First Aid Kit List5. Detailed Instructions for implementing compliance utilising the Manuals.
Risk Management Assessment Checklist
This Checklist allows the Agency to undertake a Self-Assessment of its Compliance Obligations in relation to Property and Work Health & Safety Legislation.
It comprises a 60 Question and Answer (Q+A) template in Word for easy Updating and is an essential tool to utilise on a regular basis (suggested every 3 months if necessary) ensuing up to date Compliance.
Fair Trading Inspectors should be provided with this at the first opportunity when audited or investigated following a complaint.
To purchase this Checklist please click on the following Link
It comprises a 60 Question and Answer (Q+A) template in Word for easy Updating and is an essential tool to utilise on a regular basis (suggested every 3 months if necessary) ensuing up to date Compliance.
Fair Trading Inspectors should be provided with this at the first opportunity when audited or investigated following a complaint.
To purchase this Checklist please click on the following Link