Procedures Manuals

Every real estate office needs to have a policies and procedures manual covering the activities of the business.

This is not only good business sense and “best practice,” it gives the staff specific guidelines as to what their job roles entail so they follow your directives that are documented, not instructions that are verbal and can be misunderstood, forgotten or ignored. All employees should receive a copy of the Manual when they commence with an office, and it should be referenced in their employment contract.

Our Procedures Manuals are not only full of proven industry procedures and systems, they contain great tips for improving the business and managing the business much better, and are an ideal base, or platform, for Agents to work from to create their own personalised Office Policies and Procedures Manuals.

All the New South Wales versions include all the NSW Fair Trading mandatory documented procedures that agents are required to have.